Well, My last order from Toy Train Heaven. After the last hassle w/them I thought I would give them 1 more chance. Should have bought from someone else & learned my lesson. I ordered about $80.00 worth of stuff from them about 2 &1/2 weeks ago. The 2nd week after the order was made I called them to see if the order had been shipped. They said it would go out in about 3 days. they lied. I just got it today & they made a big goof on 3 items & probably thought I wouldn't notice. I had ordered 3 of the Scenic Express 64oz. O scale flocking. They told me when I called the 1st time they had it in stock. They shipped me the 32oz. bottles & left the 64oz. price. they also left out 2 other items that they said they had in stock. On the invoice it said they no longer carried those items. DUH. I called them about the mistake on the order. he told me to ship the whole order back. I asked him to just ship me 3 more 32 oz. flocks. he told me they didn't have any of the 64oz. in stock & it would be about 6 to 8 weeks before they could order it. I said, then, could you just credit my card for the difference. He said, NO, he needed the whole order shipped back to him, which I did today.
These people are IDIOTS. they advertise it in stock on their website, but, don't have it in their store & can't order it for months.
These people need to go back to school & learn customer service.
