Patrick
Alien Attitude.
I need a drink...Make it a Jack on the rocks forget the rocks and leave the bottle.
I got some of my internal folks having an issue with a new feature on a software product. Won't take payments, so between the software vendor and the payment center, it's determined to be an issue with the city system. So my folks create the ticket to me to fix the issue on our end. I look at the error message coming from the software and send an email to the software vendor to change the data type in their software to the correct data type. They've been working on this issue for a week. This isn't the first time I've had to fix their helpdesk people.
Basically the SQL database is looking for alpha characters and the payment center is sending numbers. Database field setup incorrectly from the start. 5 minutes later, my user gets an email to try again. Guess what works...I guess helpdesk folks can't read and understand the error message from their own software. 15 minutes later I get a thanks for the correct fix message from the vendor's helpdesk. I guess I don't usually know anything since I'm a nobody living in a small town in the middle of no place. Spent way too many years doing this already.
I got some of my internal folks having an issue with a new feature on a software product. Won't take payments, so between the software vendor and the payment center, it's determined to be an issue with the city system. So my folks create the ticket to me to fix the issue on our end. I look at the error message coming from the software and send an email to the software vendor to change the data type in their software to the correct data type. They've been working on this issue for a week. This isn't the first time I've had to fix their helpdesk people.
Basically the SQL database is looking for alpha characters and the payment center is sending numbers. Database field setup incorrectly from the start. 5 minutes later, my user gets an email to try again. Guess what works...I guess helpdesk folks can't read and understand the error message from their own software. 15 minutes later I get a thanks for the correct fix message from the vendor's helpdesk. I guess I don't usually know anything since I'm a nobody living in a small town in the middle of no place. Spent way too many years doing this already.