Orange Irish
Member
I made an online order in August and was told 6-8 weeks shipping time. No big deal but since then I've had a semi-hardship and want to cancel the order (which is now well beyond 8 weeks but again, not a problem to me). I'm told that I will have to pay a 15% restocking fee even though nothing has been shipped, apparently to satisfy the manufacturer that received the order from the online retailer. As far as I know the manufacturer hasn't shipped anything, because I believe it would go straight to my address.
The posted return policy of the retailer only discusses returns for shipped items, not cancelled orders prior to shipment. Does anyone have experience or knowledge of this issue and is this fee fair under these circumstances or should I dispute it?
The posted return policy of the retailer only discusses returns for shipped items, not cancelled orders prior to shipment. Does anyone have experience or knowledge of this issue and is this fee fair under these circumstances or should I dispute it?
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