RCShadow
Member
I cannot say enough about NCE and their customer service. I bought an SB5 smart booster for my Power Cab setup a month or so ago. I was running my suspended layout last week and all the sudden all my loco's stopped...nothing...nadda.
I called NCE and spoke to Larry. He has been so helpful with the few calls I have made to him. He took me through the reset of the system and we couldn't decide if it was the SB5 or my Power Cab throttle or ?? that was the issue. After about 15 minutes of talking and fiddling, Larry said he was going to send me a Power Cab throttle and one of the lower end throttles to test with! I was completly surprised at this and today, UPS delivers the throttles.
I cannot say enough about NCE and how far they are willing to go to make users happy. I have tested the throttles and have had good success. I wont bore you with what I think the issue was, but it probably had to do with my setup (track) and not the NCE equipment.
If you need a DCC system with good support, I cannot say enough about the NCE system and company. I will be sending the test throttles Larry sent back to NCE in a day or two. What a company in this day and age. I will be a dedicated NCE user from now on with this type of treatment .
I called NCE and spoke to Larry. He has been so helpful with the few calls I have made to him. He took me through the reset of the system and we couldn't decide if it was the SB5 or my Power Cab throttle or ?? that was the issue. After about 15 minutes of talking and fiddling, Larry said he was going to send me a Power Cab throttle and one of the lower end throttles to test with! I was completly surprised at this and today, UPS delivers the throttles.
I cannot say enough about NCE and how far they are willing to go to make users happy. I have tested the throttles and have had good success. I wont bore you with what I think the issue was, but it probably had to do with my setup (track) and not the NCE equipment.
If you need a DCC system with good support, I cannot say enough about the NCE system and company. I will be sending the test throttles Larry sent back to NCE in a day or two. What a company in this day and age. I will be a dedicated NCE user from now on with this type of treatment .