I want to give an update on my Bar Mills kit.
I was starting on the second of 3 buildings in the kit and there were missing/defective parts again.
I sent the email tonight and received a response back, from Len, almost immediately apologizing for the errors. I attached photos this time with my email. He said he would send out the missing parts and fully refund my order. I did not ask for that or expect that. The refund has already shown up.
I replied back with a thank you for making things right.
I want to give Bar Mills kudos. All my emails were polite, non-threatening, or confrontational. It was just unfortunate that this happened.
I was starting on the second of 3 buildings in the kit and there were missing/defective parts again.
I sent the email tonight and received a response back, from Len, almost immediately apologizing for the errors. I attached photos this time with my email. He said he would send out the missing parts and fully refund my order. I did not ask for that or expect that. The refund has already shown up.
I replied back with a thank you for making things right.
I want to give Bar Mills kudos. All my emails were polite, non-threatening, or confrontational. It was just unfortunate that this happened.
