Bruette
Well-Known Member
I have to start this thread with Lionel. In my experience they are by far the best and not just in the toy train market. They are the best company I have ever dealt with. Even better than Microsoft or Intel. I never thought I would say that! Being self-employed for most of my life, in a plethora of successful business ventures I can conservatively say I've dealt with hundreds of vendors.
Lionel repaired a locomotive I bought, but never opened until it was months past the expiration of the warranty. They sent me a free shipping label to send the locomotive to them. Once they received it they repaired it in a matter of days and returned it to me free of charge. They included a letter thanking me for being a Lionel customer!
They have quickly answered any and every question I have had, no matter how stupid. Looking back, some of those first questions were pretty stupid!
The online Lionel Store can be a bit expensive, that's understandable. But if you wait and watch for sales and specials you can save 30% or more and get free shipping on orders over $150. Order fulfillment is usually very quick and they communicate with you every step of the way.
Countless videos and documents of support are available from the Lionel website, Lionel YouTube channel and more. My favorite is talktous@lionel.com but I always do my due diligence and try to find an answer in my manuals, books or on the web before I write to them.
I could go on and on about the good experiences I have had with Lionel, but I think you get the point.
Lionel is the Best!
Lionel repaired a locomotive I bought, but never opened until it was months past the expiration of the warranty. They sent me a free shipping label to send the locomotive to them. Once they received it they repaired it in a matter of days and returned it to me free of charge. They included a letter thanking me for being a Lionel customer!
They have quickly answered any and every question I have had, no matter how stupid. Looking back, some of those first questions were pretty stupid!
The online Lionel Store can be a bit expensive, that's understandable. But if you wait and watch for sales and specials you can save 30% or more and get free shipping on orders over $150. Order fulfillment is usually very quick and they communicate with you every step of the way.
Countless videos and documents of support are available from the Lionel website, Lionel YouTube channel and more. My favorite is talktous@lionel.com but I always do my due diligence and try to find an answer in my manuals, books or on the web before I write to them.
I could go on and on about the good experiences I have had with Lionel, but I think you get the point.
Lionel is the Best!