Dealing with the jungle site now.
Last Sunday, I spoke to them via chat about a Kindle that I'd had a week, and the battery goes dead after 3.5 hours, instead of "weeks" as advertised. They made the return as inconvenient as possible, including forcing me to go to a UPS facility during UPS' regular hours of Mon-Fri, 8:30-5:00, buying a box, printing a return label, and paying $7.99 return shipping fee. After a lengthy chat, they decided to refund the purchase amount, and I could toss the thing in the trash. I'm glad I didn't...
I've been waiting to see the credit on my statement. Waiting... Waiting... Chatted again today. They didn't know why I was promised such a thing, but if I want a refund, I have to do what they said. So, take a day off work to drive 15 miles to UPS, buy a box, and pay $7.99 to ship it back, and lose much more than the price of the Kindle in lost wages, or keep it, suck it up, and never buy anything like that from them again. It's not like it was a third-party vendor, it was the company itself. And they're making the return so inconvenient they are obviously hoping I say "the hell with it" and keep it.