I had broken the handrail's on my IM ES44DC in NS paint, which were black. I emailed them asking how to go about ordering a set of CP ones in red. I specifically said i will pay, was not asking for any freebies. Low and behold about a month later i got a box with the handrails. A few weeks later i broke the front handrails wtih ditch lights, I again called asking about purchasing the CP ones, they just asked for address and 2 weeks later i get a box with the parts. I then loose the numberboards on the cab roof, I explain to them what i need the say ok. I got the parts I needed, but only the white illuminating piece, not housing. After sending a pic and showing that I had painted the shell they sent me a a set from a CP unit. A few weeks later, LOL, I brake the other front hand stanchions and call. They were like, "have you ordered from us in the past?" I just laughed, i tell them what I want and then 2 weeks later get the box. Model is now complete.
Not once did I hint that I wanted parts for nothing, I offered my credit card number everytime but they declined and just shipped the parts. Top notch company if you ask me.
