Broadway Limited service gets A+ from me

[StratCatGenius]

Folks,

Just had to write in and say that I am very impressed with the service I received from Broadway Limited this month.

My old man received a Blueline Niagara from a hobby shop in the states, which arrived with two broken gear teeth.

Contacted BLI's service, and received immediate response. Replacement gears arrived within 2 weeks.

In process of replacing gears, some wires came off the internal PC board. Again, contacted BLI service, who replied immediately with pinout info required to repair it. Now she's running like a charm.

The product may be problematic (it's made overseas, like everything else these days), but the service gets an A+ in my books!

GENE

 

[lmackattack]

I agree. I had a chuff sencer go out. had a replacement in a week..good service indeed

 

[Selector]

Unfortunately, I am more of a 'sender-in-for-fixums' than a savvy do-it-yerself-fer-cryin'-out-loud! guy. I have sent in, over the past five years, and having purchased at least eight different BLI/PCM engines, a total of three for repairs. The first such event was my own fault, but it only cost me the $7 return shipping accompanying my engine to them. That is sterling service, in my opinion. Turnaround to my door was precisely three weeks in 2005. Next was a Paragon Niagara where I goofed up replacing the oriented tender axles because I had removed the shell to inspect what I felt was a crappy speaker/broken one. That must have warmed the decoder a tad, because then it wouldn't work. Sent it in. Same same....$7, but this time the wait was two months. Latest was two months ago...an etailer sold me a DC "Stealth" J Class as NIB, and it probably was, but my decoder guy found it had a split gear and pronounced stagger upon start-up. This time, I sent in the item, with permission first and proof of purchase, and it was returned within three weeks. No $7.

So.....I don't know what else they can do, except really clamp down on QC. And if all the other manufacturers are having much the same issues from model run to model run, it must not really be worth their while to chase the QC problems more than they do.

Kudos to my favourite steamer supplier.

-Crandell