A few months ago a found that website and after reading a few issues of model railroader I bought from Iron Horse Hobbies here in Hanover PA( Yesteryear building), I wanted to check it out so I tried to "join" for the unlimited access to back issues and other stuff they had available. Need less to say it was very frustrating and I never was able to join because I kept getting "invalid credential" errors and had trouble even getting someone to respond. I gave up.
Then recently I was reading here and found the thread here
So this time I used my gmail email and tried to join again and was able to enter my cc info and it appeared I was joined.- Included setting up a password
So log in and at the top of the page was the following message "Action may be required on your Trains.com account in order to continue accessing content" "Click here to learn more"
So I did.
The only option that seemed to make any sense was "change password" which I did not understand because I just set up a password.
So I tried it anyway. I set the password the same as it was and I don't recall what screen came up because I was getting frustrated.
But now I can't log in at all AGAIN, I get "invalid credentials error"
I tried the support page and I got a response but it was:
Dear Subscriber,
Thank you for reaching out to us. We recently experienced some technical issues with our website, which caused a few requests to come through without details.
Could you please clarify how we can assist you or provide the information related to your request? Once we receive your clarification, we’ll make sure to address it as quickly as possible.
We apologize for the inconvenience and appreciate your understanding.
Customer Service Rep. - Michel
I responded back immediately with the whole story but I have not heard anything back and it's been 5 days.
I'm not stupid and I've been dealing with computers and the Internet for over 30 years and this Trains.com seems to be one very screwed up website with almost ZERO support.
All I really want is to access the old issues so I can learn stuff and old technology is where I want to start.
I'm currently studying Linn Wescott's How to wire your model railroad book... WOW! deep as heck!.
Thanks for letting me rant here.
Tony
Then recently I was reading here and found the thread here
Model Railroading in the 50s and 60s
and again became interested in trying to join so I could access all the back issues and try to learn something.So this time I used my gmail email and tried to join again and was able to enter my cc info and it appeared I was joined.- Included setting up a password
So log in and at the top of the page was the following message "Action may be required on your Trains.com account in order to continue accessing content" "Click here to learn more"
So I did.
The only option that seemed to make any sense was "change password" which I did not understand because I just set up a password.
So I tried it anyway. I set the password the same as it was and I don't recall what screen came up because I was getting frustrated.
But now I can't log in at all AGAIN, I get "invalid credentials error"
I tried the support page and I got a response but it was:
Dear Subscriber,
Thank you for reaching out to us. We recently experienced some technical issues with our website, which caused a few requests to come through without details.
Could you please clarify how we can assist you or provide the information related to your request? Once we receive your clarification, we’ll make sure to address it as quickly as possible.
We apologize for the inconvenience and appreciate your understanding.
Customer Service Rep. - Michel
I responded back immediately with the whole story but I have not heard anything back and it's been 5 days.
I'm not stupid and I've been dealing with computers and the Internet for over 30 years and this Trains.com seems to be one very screwed up website with almost ZERO support.
All I really want is to access the old issues so I can learn stuff and old technology is where I want to start.
I'm currently studying Linn Wescott's How to wire your model railroad book... WOW! deep as heck!.
Thanks for letting me rant here.
Tony
