Greg@mnrr
Section Hand
I recently had my Silverado truck serviced and I was very unhappy with the $717.17 bill I received. I fumed for a couple of days and then became even more upset after watched a couple of U Tube videos on how to do the work the dealer had performed. It really was a simple job and not worth the price I paid and then I checked the price of parts and that's when I really got upset that I over-paid for the parts by x5 and the labor way too much for what was done.
Without a doubt, I could of performed the job at a 1/4 of the price I paid or even less.
I received a Customer Satisfaction survey via email and I completed the survey being polite and outlined my concerns. Well no reply. So I send an email to the dealership's GM and guess what no reply. So I sent an email to the Owner of numerous dealerships in the his chain writting only two sentences. The last sentence said "It's easier to retain customers than pay the cost to attract new business". Within several hours after I sent the email to the Owner the GM responded via a telephone call. I stated my case and during our exchange I told him that I knew what "Book" labor rates were and some other business terms used in the vehicle repair business.
He complemented me on my knowledge of vehicle repair work....especially since I was the Owner of a transportation company and my knowledge showed in our conversation. I had forgotten he was referring to my hobby signature used on my model railroading related emails which were on the emails I sent to him and the Owner.
The Chicago, Milwaukee & Northern Railroad
Transporters of Lumber, Cattle, Ore and Anything Else
Est. 1983
HO Scale
___________________________________
Where the SOO, Milwaukee, C&NW and Wisconsin Central Meet
I never told him it was a HO railroad that I owned! I had a couple of good laughs during our Miller Time.
He said he would get back to me......maybe I'll tell him then to really look at my signature to see what business I owned.
Greg
Without a doubt, I could of performed the job at a 1/4 of the price I paid or even less.
I received a Customer Satisfaction survey via email and I completed the survey being polite and outlined my concerns. Well no reply. So I send an email to the dealership's GM and guess what no reply. So I sent an email to the Owner of numerous dealerships in the his chain writting only two sentences. The last sentence said "It's easier to retain customers than pay the cost to attract new business". Within several hours after I sent the email to the Owner the GM responded via a telephone call. I stated my case and during our exchange I told him that I knew what "Book" labor rates were and some other business terms used in the vehicle repair business.
He complemented me on my knowledge of vehicle repair work....especially since I was the Owner of a transportation company and my knowledge showed in our conversation. I had forgotten he was referring to my hobby signature used on my model railroading related emails which were on the emails I sent to him and the Owner.
The Chicago, Milwaukee & Northern Railroad
Transporters of Lumber, Cattle, Ore and Anything Else
Est. 1983
HO Scale
___________________________________
Where the SOO, Milwaukee, C&NW and Wisconsin Central Meet
I never told him it was a HO railroad that I owned! I had a couple of good laughs during our Miller Time.
He said he would get back to me......maybe I'll tell him then to really look at my signature to see what business I owned.
Greg
Last edited: