Our Crescent Adventure

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NH Mike

CEO & Wheel Cleaner
A while back I had asked about flag stop stations with regard to an Amtrak trip we were taking. I also said I'd post a summary of this as it was our first long distance rail trip, Boston to Picayune MS. Well here it is.

We boarded the Northeast Regional at 128 Station just south of Boston and had a comfortable but uneventful run to Penn Sta in NYC. We had an hour and 45 minutes to kill before the Crescent departed Penn Sta for New Orleans so after grabbing some fresh air ( NYC + fresh air?? ) out on the sidewalk we decided to have lunch at the Nathan's concession in the Penn Sta food court, deluxe cheeseburgers or something like that and very good. After navigating through the helter skelter mayhem of Penn we boarded the Crescent train 19 and off we went. A layover in DC to change from electric to diesel power provided a chance to get off and walk around but not far enough to be able to watch the power swap. The train crew was polite and happy to assist in any way requested during the 30 plus hour trip and the engineer crews kept it rolling either right on schedule or slightly ahead of the schedule. All in all a very nice journey.

An enjoyable 5 day visit with our son & his family and it was time to head home. Boarded the Crescent train 20 in Picayune and was pleased to see the same train crew that brought us down. Several of the returning passengers were also from the ride down so it was like old friends all around.

10 minutes or so out of Picayune the train went into emergency and stopped. Several minutes later the train attendant came through and announced there was a "trespasser" on the track and they were waiting for law enforcement to arrive. Turns out some yahoo ran a protected grade crossing with a pick up and some sort of utility trailer. Made the first gate but not the second and reportedly didn't want to damage his 18 year old rusty truck by crashing the gate so turned alongside the track embankment. Truck cleared but trailer didn't. Train was able to stop but needed about another foot or so and made minor contact with the trailer. Total delay 45 mins and then off we go again. Maybe 10 or 15 minutes later another emergency stop but not before slicing and dicing a small tree that had fell across the track during the tornado that passed that way during the early morning hours. Happened on a curve so not much reaction time from the engine crew. Inspection of the entire train by all of the crew revealed some paint damage and a ditch light broken. An hour or so later they got clearance to proceed to Hattiesburg. Another 10 or 15 minutes out of Hattiesburg and back into emergency again! This time on a long straight stretch ( thankfully ) and in time to avoid 3 very large trees across the track. An hour or so later a truck with 4 guys and 1 chainsaw arrive to clear the trees. Total delay for this event is almost 4 hours between the tree job and awaiting orders. Amtrak decides the lead engine has to come off for safety reasons. Closest place with a siding is back in Hattiesburg so we back all the way there, drop the engine and now running so far behind schedule have to wait for a scheduled NS freight to pass and the Amtrak train that is following about 1/2 hour behind it. Add another 1 1/2 hours to the clock!!!

Conductor informs me we won't be getting another engine and will be running all the way up to DC on only 1. He says it won't be much of a problem except through some hilly areas in the Carolinas where we all might have to get out and push. They finally decide to put all the passengers that will change to the Northeast Regional off in DC rather than NYC to insure nobody misses the Regional's departure. Total time behind schedule from Picayune to DC was 8 1/2 hrs. Add on a 3 hr layover in DC until the Regional departed and instead of arriving back at 128 Sta at 9:30 on Sunday night we got there at 7:25 Monday morning.

To be honest none of this was Amtrak's fault. In fact once we finally left Hattiesburg for the second time they provided free coffee, donuts, beef stew, and even had Subway deliver a truck load of subs on Sunday when we stopped somewhere in the Carolinas to service the train and change the engine crew. With all that happened on the Crescent there were no injuries, derailments or anything problematic other than the time lost. Everyone of the Crescent crew from the engineers down to the dining car dishwasher was professional, polite, and cheerful throughout the odessy and is a credit to Amtrak and train personnel everywhere.

We'd do it again and probably will but not during tornado or hurricane season down that way. :)
 
WOW!!! Sounds like you have an interesting trip on the way back. Glad to here that Amtrak bent over backwards to accomidate everyone due to the delays. I think you may have sparked another rail trip for me and my wife.

Thanks for the story.
 
Wow. As much as there are tornadoes and such in Mississippi (from February to November), this year has been the worst I remember, though I'm still just 36 years old.

I'm sorry it was a trying event but am glad you will be willing to do a trip again.
 


Geeeeezus, well sounds like it was an interesting trip. Glad to hear Amtrak tried to ease the difficulties with FREE FOOD! That always works.
 
Geeeeezus, well sounds like it was an interesting trip. Glad to hear Amtrak tried to ease the difficulties with FREE FOOD! That always works.

Amtrak maybe thought by keeping everyone's mouth full they wouldn't be on their cell phones blasting Amtrak Customer Relations about the situation. LOL. And yes, there were a few doing that.

From what I saw and those we were talking with everyone had their trip connections revised for the least possible inconvienence where a train change was involved. A few people had to be given overnight hotel accomodations until the next day due to train schedules.

A few days later I had a phone message to call Amtrak Customer Relations. The rep was all apologies and was attentive to any comments I had. I didn't complain as I told her I was sure they heard enough of that already but I did want to compliment the Crescent Crew from New Orleans and the head end crews. She indicated they could in fact verify the names of the crew members and would be sure to pass on that information to them. A couple of days after that I got a formal letter of apology from Amtrak and a voucher for $150 on any Amtrak route, any train, any class, any time up to 1 year.

I have a couple of pics I was able to grab from the baggage car door and will post them as soon as I load them from my camera.
 
There are some things that happen that cannot be planned for. The difference is in the carrier's response to the situation. I'm happy to hear that the Crew members responded in the manner they did. It doesn't eliminate the delay, but makes it more understandable.

FWIW: I ended my RR career with Amtrak; #19 and #20 normally had the highest percentage of OTP of all the Eastern longhauls. Sorry you experienced a bad day on your return trip.
 
3 downed trees about 10 minutes North of Hattiesburg, MS that put the Crescent #20 4 more hours behind schedule. Taken from the baggage car door. The scene on the left side of the train was the same.

picture.php
 
by any chance, Do you know the road number that was your lead on the trip with the damage ditch light?
 
Unfortunately no. About the only time there might have been a chance to notice it was as the train approached Picayune MS where we boarded. With all the good byes and the rest of the distractions I never noticed it. When we backed down to Hattiesburg to remove that engine, it wasn't visible once on the siding. Only a guess but it might have been run up to Meridian later on for repairs as that seemed to be a major facility closest to Hattiesburg. Run time on the schedule from Hattiesburg to Meridian was about 55 minutes or so.
 


Mike, you were certainly treated better by Amtrak than me and my family when we took the Zephyr from SF to Chicago about 20 years ago. No A/C most of the trip, about 10 unexplained stops, no communications from the crew, and we were 30 hours late. Seems like Amtrak has learned something about customer service in the intervening years.

The delays for the trees down, although not Amtrak's fault, were inexcusable on the part of the railroad. Trees down after storms are so common here that both the CSX and NS routinely send out hi-rails with crews armed with chain saws and winches to remove the trees after any storm. It should not have taken an hour for a crew to arrive to clear those trees.
 
Jim, I agree that situation could have been dealt with ahead of time in so far as that section of the Crescent run is in a well known tornado alley. No doubt those weren't the first trees to ever fall across the tracks down there.
Inspection by either hirail equipment or other non rail methods may or may not have been timely due to exactly when the tornado passed relative to Crescent #20 rolling through there. #20 was the first train in either direction to pass that location so we won the booby prize. I'd add also that our engineeer was the first to discover the trees based on the emergency stop. Otherwise I would assume he would have been informed ahead of time and held at Hattiesburg until cleared.

The exact location seemed to be remote from any grade crossings or roads that ran parallel to the track making quick access by the removal crew difficult. The crew that did arrive was not from Amtrak and the truck they arrived in was barely visible through the trees but it wasn't an Amtrak vehicle, most likely from the local power line utility or a tree service. My guess is a utilty company since they only had 1 chainsaw. I'd expect a tree service that sent 4 guys to have more than 1 saw.
 
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Mike, that doesn't look like typical tornado damage, but more like what you get from straight line winds. I'm sure there must have been severe thunderstorm warnings out so I'm suprised the Crescent wasn't running under slow orders to begin with. The truck probably was from a tree service company contracted to the the railroad. I don't know how it is across the state line but, in alabama, we have a whole bunch of rescue squads that seem to specialize in removing downed tress. A call to one of them would have had about 10 good old boys out there with chainsaws in about 15 minutes. :)
 
I dont know of any rail line that is strictly Amtrak. If this is NS or CSX mainlines, then one could easily blame the owner of the mainline for not sending a track gang in a highrailer to inspect the line. I wouldnt say its Amtraks fault either.
 
Seriously; most operational delays of Amtrak trains are the "fault" of the host railroad. The Northeast Corridor, of course being the exception. That's where the freight and commuter railroads get to blame Amtrak.

No matter what happens, no one can ever anticipate enough in advance. Sometimes, the damage is so widespread that there simply are not enough people to correct the problem in a timely manner. This is no different, nor is it any more lame than what one hears at Newark Liberty Airport, when flights are delayed 3-4 hours due to...................
 




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