I have been very pleased with them thus far. I was able to buy the 4 that I was interested in and the seller VRC Hobbies in NY sold a few for auction. I won a U28C last night for $31!!! before shipping. Again for the money I paid the value is incredible. If anyone is interested I will post...
Personally I have no issue with saving a bit of money and installing the decoder myself. Typically you save about $40-50 and the Digitrax decoders I buy from Yankeedabbler are about $25-26 dollars so I'm ahead about $15-20 or so. This buys another car or most of another decoder. I have done a...
So here is an update I received an email back earlier this morning from them.
Gerard Dembeck (ModelTrainStuff.com Support Portal)
Oct 13, 11:05 AM EDT
Mr. Leeth:
Good morning.
Our shipping department is finishing up orders placed on the 9th today. Your package should be sent via USPS...
I find the whole sound thing personally to be a bit of a noisy gimmick. I'm an N scale guy and they sound quality from a tiny speaker is just not very impressive. Now that new BLI Paragon 3 sound thingy with a subwoofer is intriguing but I also find most sound equipped locomotives to be cost...
I also want to ad that I think some of it is arrogance. They are THE low price leader in the U.S. and they know it and if a consumer wants that low price then they are going to wait ...regardless. In comparison I ordered from Trainworld up in NJ at the same time, and my order was shipped...
Do a Google search for "M.B. Klein slow orders" and you will find what you are asking about. The 3rd - 5th search hits reveal forum posts that discuss this very thing.
That's not the point I expect timely service just like everyone else. This is 2017 it should not take an online seller 4 business days to process an order.
As of last night they still have not shipped the order. I emailed them with their very convoluted help ticket system so we shall see if and what they respond with. I have been in and around retail for most of my adult life either on the sales side or on the vendor side which is where I am now...
I placed an order early Monday morning and they still have not shipped it...what gives??? This is pretty unusual for them but I find there are complaints of this all over the web now. Anyone else had issues recently?
In retrospect I have had 2 arrive recently and installed decoders. I find the detail to be on par with Atlas and they run pretty smooth but don't pull as strong as Kato but for the money I paid a good value imo.